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Working together, Council and the Community can achieve Council’s
vision to make the Shoalhaven a great place to live, work, stay and
play. This is what we work towards.
The Shoalhaven is really a wonderful place, we should all take pride in our region –
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In terms of our organisation, councillors and staff are striving to improve Council’s customer focus and empathy with members of the community. To this end we appreciate you letting us know if our customer service does not meet your expectations. We can then take steps to improve systems, procedures or staff attitudes. Of course we enjoy receiving compliments as well and to facilitate receiving either your complaints, comments or compliments, you will find an easy ‘click-on’ feature on the “Home Page”.
Keeping the community informed of Council activities is also important. Through Council’s website you can gain access to monthly Council meeting reports and minutes, media releases and many policies and public documents such as the Management Plan and Annual Report. Any draft documents on public exhibition are advertised and are available for comment. Council receives many submissions throughout the year and values community input before making final decisions.
Council's "DA Tracking" link on the Home Page allows everyone to access information relating to any development application that may be of interest. I encourage you to utilise this facility.
Over the past few years Council has continued to advance its strategic planning, to determine how we can better manage the community’s assets and facilities and to plan for future growth and development. This remains a key objective of the organisation and is underpinned by responsible financial management.
To meet these challenges, our organisation encourages an environment of innovation, questioning the status quo, reviewing policies and procedures and to focus on priorities and discard the unnecessary. Staff accountability have increased and we strive to deliver services and works with a “can do” attitude.
We also strive to meet your expectations in an environment of greater
pressure, high growth, financial constraints and within a plethora of
Government legislation and regulation – let me know how we can improve.
Russ Pigg
General Manager
